Privacy Policy

Your account and identity

By default you can use Brotia anonymously: we create a random device identifier (a UUID) for your account, and we do not need your name or email to use the app. Optionally you can choose Sign in with Apple, in which case Apple may share your name and email address, or an Apple private relay email, depending on what you choose. We use this only to identify your account and sync your data across devices.

Data we collect

To identify and diagnose plants and help you care for them, Brotia processes:

• Plant photos you capture or upload to be identified and diagnosed.
• Text descriptions or notes you add about a plant.
• Your plant collection: the plants you save, their names, species, the AI identifications and care plans generated for them, your care log and any care reminder schedules.
• Account identifiers: a random, anonymous device UUID and — only if you use Sign in with Apple — the name and email (or Apple private relay email) Apple provides.
• Usage and device data (app interactions, device type, app version, crash diagnostics and an install identifier) to keep the app running and improve it.

How we use your data

We use your data to identify and diagnose your plants and generate care plans, to store and sync your collection, to power the AI plant coach and care reminders, to manage subscriptions, to fix bugs and improve the app, and to comply with the law. We do not sell your personal data.

AI processing

When you identify or diagnose a plant, the plant photo and any text description you provide are sent to Anthropic, PBC (United States) and processed through its Claude API to identify the species, detect problems and produce care guidance. Anthropic acts as our service provider (processor) for this feature and, under our agreement, your photos and descriptions are not used to train AI models. Google Cloud does not run this AI analysis; it is used only for hosting and storage (see "Third parties we use"). Results are estimates and may be inaccurate; you can review and adjust them.

Plant photos and storage

When you save a plant to your collection, its primary photo is stored on Google Cloud Storage so it can appear in your collection and sync across your devices. You control these photos: deleting a plant deletes its photo, and deleting your account deletes all of your plant photos. Photos are not made public and are not used to train AI models.

Third parties we use

We share limited data with service providers that process it on our behalf, under contract. Each one receives only the data it needs for its role:

• Anthropic, PBC (United States) — receives the plant photos and text descriptions you submit and runs the Claude AI models that identify and diagnose them. Under contract, this data is not used to train AI models.
• Google Cloud (European Union, region europe-west1) — provides hosting and storage only (your account, your plant collection and your plant photos). Google Cloud does not run the AI analysis of your plants.
• Apple — processes your subscription payment (Apple is the merchant of record). We never receive your full payment details. If you use Sign in with Apple, Apple also provides the account data described above.
• RevenueCat (United States) — receives an app user identifier and purchase/receipt data to manage your subscription status and entitlements.
• Sentry (United States) — receives crash and diagnostic data and an install identifier so we can detect and fix problems.

International data transfers

Brotia stores account, collection and plant-photo data in the European Union (Google Cloud, region europe-west1). Some of our service providers — including Anthropic, RevenueCat and Sentry — are located in the United States, so your data may be transferred to and processed there. When we transfer personal data outside your region, we rely on appropriate safeguards, such as the European Commission Standard Contractual Clauses (SCCs) or the EU-U.S. Data Privacy Framework, to protect it.

Deleting your account and data

You can delete individual plants (and their photos) at any time from your collection, and you can delete your account and all associated data directly in the app under Settings → Delete account. This works for both anonymous (device UUID) accounts and Sign in with Apple accounts. You can also email support@crawlsense.ai to request deletion. Once you delete your account, we delete your personal data within 30 days, except where we must keep limited records to meet legal, tax or security obligations.

Your rights (GDPR and similar)

Depending on where you live, you have the right to access, correct, export, restrict or object to the processing of your data, as well as the right to erasure. You can delete your account and data directly in the app (Settings → Delete account), or email support@crawlsense.ai and we will handle your request. You may also withdraw consent or lodge a complaint with your local data protection authority.

Data retention

We keep your data while your account is active. When you delete your account, we delete your personal data within 30 days, except where we must keep limited records to meet legal, tax or security obligations.

Children

Brotia is not directed to children under 16 (or the minimum age in your country). We do not knowingly collect data from children. If you believe a child has provided us with data, contact us and we will delete it.

Estimates, not professional advice

Brotia's identifications, diagnoses and care tips are AI-generated estimates for general information only. They are not professional horticultural, agronomic, veterinary or medical advice, and some plants may be toxic to people or pets. Do not rely on Brotia to determine whether a plant is safe to eat or handle. Consult a qualified professional before making decisions based on the app.

Changes to this policy

We may update this policy as the app evolves. We will update the "Last updated" date and, for material changes, notify you in the app.

Contact

Questions or requests about your data: support@crawlsense.ai. Brotia is operated by Enrique Ramos Mas (CrawlSense), sole trader (autónomo), Creu Gran 26, 08221 Terrassa (Barcelona), Spain.